Support Policy

Technical Support Policy
Singapore Business Hosting is responsible for supporting our clients in their technical needs and problems

This does not include fulfilling any programming based requests or any other request that is non related to our terms of service. Your Dedicated IT Manger will provide basic assistance and advice based on your description of the problem which you have encountered.

Singapore Business Hosting will not offer technical support for third party vendor products that are not part of our existing hosting services. If you have such a problem it will be recommended to seek with your Dedicated IT Manger or refer your questions to the vendor of the program.

Support Hours

Phone
Phone support is provided daily from 9.00am to 6.30pm, Monday to Friday during office hours. After office hours, please contact your Dedicated IT Manager for any technical support related issues.

Email
Email support is available 24 hrs a day via support@ifoundries.com. All emails will be answered within 3 hours

Emergency Support
For customers that require emergency support services outside of business hours. Please contact your dedicated IT manager for support.